An overview of key support matters for Amplifier AI modules
Customer Support
Throughout the onboarding, and implementation process each customer will be assigned a dedicated customer success representative who will ensure maximum value is derived from our products.
How secure is my data?
The below-mentioned security measures ensure the privacy and security of client data throughout the data transfer and analysis process.
- Privacy & GDPR Compliance - Clients are required to provide anonymous data that do not include any private client information to maintain confidentiality.
- Secure file transfer protocol (SFTP) - Clients will be provided with SFTP credentials to securely access the designated SFTP server for file upload and download.
- Virtual Private Network (VPN) option - VPN establishes a secure, encrypted connection between the client's network and the engine's network, ensuring the confidentiality and integrity of data transmitted over the network.
How do I get support?
Visit our 'here to help' form or contact your account manager and we will provide technical support