This section of FAQs provides answers to common questions and clarifications to help guide you through each step of the onboarding process.
Q1: How secure is my data?
A1: The below-mentioned security measures ensure the privacy and security of client data throughout the data transfer and analysis process.
- Privacy & GDPR Compliance - Clients are required to provide anonymous data that do not include any private client information to maintain confidentiality.
- Secure file transfer protocol (SFTP) - Clients will be provided with SFTP credentials to securely access the designated SFTP server for file upload and download.
- Virtual Private Network (VPN) option - VPN establishes a secure, encrypted connection between the client's network and the engine's network, ensuring the confidentiality and integrity of data transmitted over the network.
Q2: What happens if my data structure doesn’t match Amplifier AI’s format?
A2: Amplifier AI’s flexible data structure can accommodate most schemas, and our team will work with you to map your data to the required format. We support common formats like JSON, CSV, and various compression types to ensure seamless integration.
Q3: Can Amplifier AI handle both real-time and batch data transfers?
A3: Yes, Amplifier AI supports both real-time and batch data transfers. Real-time data is preferred for immediate interventions and player engagement, while batch data is processed periodically. We will work with you to determine the best solution based on your capabilities.
Q4: How long does the data integration process take?
A4: Typically, the integration process takes around 7 days to go live, depending on the complexity of your data and systems.
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